Corona Crisis Playbook

The Corona Crisis Playbook provides best practices to help your business survive during the crisis and thrive through the recovery.

The Corona Crisis Playbook includes best practices for:

Planning & Forecasting

Acquiring and Conserving Capital

Communications in Crisis

Human Resources in Crisis

Workforce Management

Navigate the 5 sections of the Corona Crisis Playbook above.

The first section of the Corona Crisis Playbook begins with PLANNING.
The other sections of the playbook are in the navigation above.

Download the Planning Guide and Crisis Playbook below

Create a Crisis

Task Force

Appoint Team

Appoint a dedicated team of leaders from different disciplines to create and manage your strategy, in all mission-critical areas of your business, including, but not limited to: capital management, communications, human resources, virtual workforce, facility management and other critical areas of your business.

Assign Tasks

Assign areas of responsibility to leaders in each mission-critical area of your business.

Create Plan

Create a detailed action plan that describes what needs to be done, how, by whom and by when.

Manage Process

Manage the process by meeting daily and confirming all assigned tasks were completed. It is important to be nimble so you can be prepared to adjust quickly as market conditions change.

Create a Plan to Survive the Crisis &

THRIVE DURING THE RECOVERY

Manage, protect, and grow your people & your business

Create a plan that outlines everything your business needs to do to manage, protect and grow your people and your business during and after the crisis. By planning proactively, you will minimize the risks during this crisis and maximize the opportunities after the crisis.

Create a comprehensive plan

Include capital management, communications, marketing, facility management, , human resources,  and other mission-critical parts of your business.

Defensive & offensive strategies

Create defensive and offensive strategies that are ready-to-implement, depending on the market conditions. Be prepared to shift from defense to offense, to grow market share while other businesses are on the sidelines.

Forecast & Prepare for

BEST & WORST CASE SCENARIOS

Stress test your financials

Simulate different scenarios to forecast how to manage cash flow, if and when revenue decreases. Conduct financial stress tests to determine your cash flow positions in multiple scenarios, from best to worst case scenario, assuming you lose 25%, 50%, 75% and 100% of your revenue.

Absenteeism in the workplace

Plan for a high level of absenteeism in your workplace, due to sick employees, those who stay home to care for sick family members, and those who must stay home with children. Educate your leadership team on how to properly handle employees who are sick, while also managing the operations with a skeleton crew. Create a skeleton-staffing strategy and processes for running your business with a smaller workforce, potentially up to half of your current staff.

Cross-train employees to perform critical functions so the workplace can operate if key employees are absent.

Identify

ALTERNATE SUPPLY CHAINS

Prioritize the acquisition of supplies that are mission-critical to generate short term revenue. Find additional suppliers, to hedge against the limited ability for your suppliers to manage the demand for their services while a large portion of their workforce could be absent from work.

Action Plan

Actions

ActionWhoWhen
Establish a dedicated team of leaders comprised of different disciplines.
Assign areas of responsibility to leaders in each mission-critical area.
Create an action plan that describes the what, how, who and by when.
Meet daily to review action plan and manage the process.
Create defensive and offensive strategies that are ready-to-implement, depending on the market conditions.
Simulate different scenarios to forecast how to manage cash flow, if and when revenue decreases.
Conduct financial stress tests to determine your cash flow positions in multiple scenarios, from best to worst case scenario.
Plan how to serve customers if employee absenteeism increases.
Cross-train employees to perform critical business functions so the workplace can operate even if key employees are absent.
Monitor absentees, implement flexible worksites, hours and establish processes for maintaining a smaller workforce.
  • Establish a dedicated team of leaders comprised of different disciplines.

  • Assign areas of responsibility to leaders in each mission-critical area.

  • Create an action plan that describes the what, how, who and by when.

  • Meet daily to review action plan and manage the process.

  • Create defensive and offensive strategies that are ready-to-implement, depending on the market conditions.

  • Simulate different scenarios to forecast how to manage cash flow, if and when revenue decreases.

  • Conduct financial stress tests to determine your cash flow positions in multiple scenarios, from best to worst case scenario.

  • Plan how to serve customers if employee absenteeism increases.

  • Cross-train employees to perform critical business functions so the workplace can operate even if key employees are absent.

  • Monitor absentees, implement flexible worksites, hours and establish processes for maintaining a smaller workforce.

Resources

Playbooks

Guides for Dealers

Guides to Operational Excellence in Crisis:

Paycheck Protection Program Guides:

Planning Resources

Capital Management Resources

Communications Resources

HR Resources

Virtual Workforce Resources

Facility Management Resources

Marketing Resources

Employee Resources

Family Resources

Corona Resources

Videos

Funny Videos

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